Introduction
Moving is already one of life’s most stressful events. Customers juggle dozens of tasks—packing, hiring movers, forwarding mail, cleaning—and in the middle of all this chaos, one critical step often gets overlooked: utilities. Imagine arriving at a new home only to discover there’s no internet, no electricity, or no water running. For families and individuals alike, this can quickly turn an exciting milestone into a disaster.
This is where Utility Valet enters the conversation. In a recent episode of the Movified Podcast, host Mark Hirschi, owner of Salmon’s Moving & Storage in Vancouver, sat down with Patrick Osman, founder of Utility Valet. Together, they explored how movers can partner with Utility Valet to not only simplify life for their customers but also generate extra revenue with zero added costs.
If you’re a moving company owner, franchisee, or industry professional, this article breaks down why Utility Valet is a tool you should be using, how it works, and how it can elevate your company’s reputation in a competitive industry.
Key Takeaways
What You’ll Learn:
- Utility Valet connects electricity, water, gas, internet, and home security for residents in one short call.
- Movers can earn referral fees averaging $66–$100 per converted customer.
- A simple two-step process ensures smooth adoption: verbal introduction + confirmation email link.
- Offering utility setup adds value, convenience, and trust to your moving company’s services.
Table of Contents
Overview: Why Utility Valet Matters for Movers
Most movers focus on logistics: trucks, labor, packing, and scheduling. But what if you could also make your company the hero of the entire moving journey? That’s what Utility Valet allows.
For the customer, moving is a high-stress period filled with overlooked details. Utilities—electricity, water, gas, and internet—are among the most critical. Utility Valet solves this problem by providing a concierge-style service that takes care of all these needs in a single call.
For moving companies, it’s about differentiation. In an industry where price-shopping is common, standing out requires extra value-added services. By telling customers, “We’ll also ensure your utilities are connected at no cost,” you create a memorable customer experience and position your brand as more than “just another mover.”
What Makes Utility Valet Different from Other Options
At first glance, Utility Valet might sound like other “moving concierge” services, but Osman explained why it’s different and why movers should pay attention.
- Convenience in Minutes: The entire process usually takes 5–12 minutes on a single phone call. That’s faster than most customers could research providers themselves.
- Exclusive Promotions: Through its partnerships, Utility Valet often secures better rates, free months, or gift cards (ranging from $50–$200) for customers.
- Referral Revenue for Movers: Moving companies don’t pay anything to join the program. Instead, they earn referral fees when customers convert—between $66–$100 per household.
- Proven Track Record: With more than 1,700 five-star Google reviews, the company has established trust with thousands of households across the U.S.
- Focus on Customer Experience: Utility Valet’s entire model is built around protecting the mover’s reputation while ensuring customers feel taken care of.
“Between a five- to twelve-minute phone call, all your utilities are connected. That’s why customers love it.” — Patrick Osman
How the Partnership Works Step by Step
The process for movers to integrate Utility Valet is simple, but it requires consistency to succeed. Osman emphasized that the two-step introduction is the key to high conversion rates.
Step 1: Verbal Introduction
During the booking call, your moving consultant should say:
“As part of our service, Utility Valet will reach out to make sure your electricity, internet, and other utilities are set up at no cost.”
This primes the customer and makes the upcoming call feel expected, not random.
Step 2: Email Confirmation
The move confirmation email should include a line like:
“We partner with Utility Valet to make your move seamless. Click here to book your call with a utility connection specialist.”
When these two steps are followed, Osman says movers see 50–70% conversion rates.
Step 3: Utility Valet’s Process
Once connected, Utility Valet instantly identifies providers in the customer’s new ZIP code using its CRM technology. From there, they:
- Confirm electricity, water, and gas setup.
- Present internet provider options (usually 2 in each area).
- Offer home security and renters insurance packages.
The entire process happens on a single call, saving the customer time, frustration, and mistakes.
Common Challenges and Solutions: Lessons Learned
No partnership is without its hurdles. Osman was transparent about where moving companies sometimes struggle.
Challenge 1: Lack of Staff Training
Some movers fail to properly train their team on how to introduce Utility Valet. If the two-step process isn’t followed, customers see the call as a cold sales pitch and decline.
Solution: Provide staff with exact scripts and roleplay scenarios to ensure consistency.
Challenge 2: Concerns About Reputation
Movers may hesitate to hand off part of their customer experience to another company.
Solution: Utility Valet has invested heavily in customer service, earning over 1,700 Google reviews. Osman encourages movers to test the program with a small customer segment first.
Challenge 3: Process Adoption
Like any new program, excitement fades if it isn’t built into company culture.
Solution: Treat Utility Valet like an extension of your own service, with team accountability and tracking.
“In theory, Utility Valet is a no-brainer. In practice, it requires trust, process, and consistency.” — Patrick Osman
Why Utility Valet Builds Customer Loyalty
Utility Valet isn’t just about utilities—it’s about customer memory and loyalty. Customers remember movers who went beyond the basics.
Think about it: anyone can move boxes. Few movers ensure that a family arrives at their new home with Wi-Fi working, lights on, and security in place. That small detail translates into powerful word-of-mouth marketing and five-star reviews.
For movers, it also creates a long-term differentiator in a crowded market. Price shoppers may forget who offered the lowest rate, but they’ll remember who made their move seamless.
Why Choose Movified
At Movified, we go beyond surface-level tips. Our platform connects movers with leaders who are redefining the industry. From technology solutions like Utility Valet to recruitment experts, marketing innovators, and franchise builders, we deliver actionable strategies movers can apply immediately.
Host Mark Hirschi brings over 110 years of family-owned moving experience through Salmon’s Moving & Storage, combined with real-world lessons from movers across North America. If you want to stay ahead of competitors and adopt the next evolution of moving services, Movified is where you’ll find it.
Conclusion
The moving industry is changing, and the winners are the companies who offer more than just trucks and labor. Partnering with Utility Valet allows movers to:
- Earn extra referral revenue.
- Deliver unmatched customer convenience.
- Build long-term brand loyalty.
As Osman explained, the process is simple but powerful. By adding just a short introduction and an email link, you can transform your customer experience and add thousands to your bottom line.
“We work so hard to ensure the customer experience is flawless—because when we win, our moving partners win too.” — Patrick Osman
Meet The Host
Mark Hirschi is the founder and host of Movified. With over a decade in the moving and storage industry, Mark combines real-world leadership experience with a passion for mentorship and elevating industry standards.
